Login

Cart

Your cart is empty

Privacy Policy

Effective Date: 18/2/24

Last Updated: 18/2/26

1. About This Policy

Rippl (trading name of Mammoth Brands Pty Ltd, ABN [48 433 538 948) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our contact details:

  • Email: hello@ripplwater.com.au
  • Address: 828 High Street, Armadale, VIC, 3143

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity and Contact Information:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing addresses
  • Company name and ABN (for business customers)

Transaction Information:

  • Payment details (processed securely through our payment provider)
  • Purchase history
  • Order details and preferences
  • Subscription information

Account Information:

  • Username and password
  • Communication preferences
  • Customer support history

Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Cookies and similar tracking technologies
  • Website usage data and analytics

Business Customer Information:

  • Contact details of authorized representatives
  • Custom product specifications
  • Branding requirements and artwork
  • Order volumes and delivery schedules

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records) unless specifically required and with your explicit consent.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you:

    Create an account or place an order
    Subscribe to our mailing list or marketing communications
    Contact our customer support team
    Fill out forms on our website
    Participate in surveys or promotions
    Engage with us on social media

  • Automatically through:

    Cookies and similar technologies when you visit our website
    Analytics tools that track how you use our website

  • From third parties such as:

    Payment processors
    Delivery and logistics providers
    Marketing and advertising partners (with your consent)
    Social media platforms (if you interact with us there)

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

Order Processing and Fulfillment:

  • Process and fulfill your orders
  • Arrange delivery of products
  • Process payments and refunds
  • Manage subscriptions and recurring orders
  • Provide customer support

Business Operations:

  • Manage custom branded beverage orders and specifications
  • Create and approve custom product designs
  • Track production and delivery schedules
  • Maintain business customer accounts

Communication:

  • Send order confirmations and shipping updates
  • Respond to your inquiries and requests
  • Provide customer service and support
  • Send important updates about our products or services

Marketing (with your consent):

  • Send promotional emails and newsletters
  • Provide personalized product recommendations
  • Inform you about new products, features, or special offers
  • Conduct market research and customer surveys

Legal and Compliance:

  • Comply with legal obligations
  • Prevent fraud and security threats
  • Enforce our terms and conditions
  • Resolve disputes

Website Improvement:

  • Analyze website usage and performance
  • Improve user experience
  • Develop new products and services

5. How We Store and Protect Your Information

Security Measures:
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

Payment Security:
We do not store your complete credit card details. Payment processing is handled by our secure third-party payment provider who complies with PCI DSS (Payment Card Industry Data Security Standard).

Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will take reasonable steps to destroy or de-identify it.

6. Who We Share Your Information With

We may disclose your personal information to:

Service Providers:

  • Payment processors
  • Shipping and logistics companies
  • Cloud hosting and IT service providers
  • Email marketing platforms
  • Customer relationship management (CRM) systems
  • Analytics providers

Business Partners:

  • Print and manufacturing partners for custom branded products
  • Co-branding or promotional partners (with your consent)

Legal Requirements:

  • Law enforcement or regulatory authorities when required by law
  • Parties involved in legal proceedings
  • Organizations that assist in fraud prevention

Business Transfers:

  • Potential buyers or investors in the event of a sale, merger, or acquisition of our business

We require all third parties to treat your personal information securely and in accordance with the law. We do not allow third parties to use your personal information for their own purposes.

7. Overseas Disclosure

Some of our service providers and partners may be located overseas, including but not limited to:

  • Cloud storage providers (e.g., United States)
  • Email marketing platforms (e.g., United States)
  • Analytics services (e.g., United States)

When we disclose your personal information overseas, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to a similar privacy regime.

8. Marketing Communications and Your Rights

Opting Out:
You can opt out of receiving marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly using the details above
  • Updating your account preferences

Even if you opt out of marketing, we may still send you non-marketing communications such as order confirmations, shipping updates, and important account information.

9. Your Privacy Rights

Under the Privacy Act, you have the right to:

Access: Request access to the personal information we hold about you

Correction: Request correction of any inaccurate, incomplete, or out-of-date information

Deletion: Request deletion of your personal information in certain circumstances (subject to legal retention requirements)

Restriction: Request that we restrict the processing of your information in certain circumstances

Complaint: Make a complaint if you believe we have mishandled your personal information

Anonymity: Where practicable, you may deal with us anonymously or use a pseudonym

To exercise any of these rights, please contact us using the details at the top of this policy.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality
  • Deliver personalized content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

11. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (for material changes)

We encourage you to review this policy periodically.

14. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

15. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@ripplwater.com.au

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

16. Complaints Process

If you have a complaint about how we have handled your personal information:

  1. Contact us using the details above with details of your complaint
  2. We will investigate and respond to your complaint within 30 days
  3. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC Contact Details: