Frequently Asked Questions
WHY SHOULD WE CARE?
Australian tap water is not as clean we think. In addition to chlorine, our municipal water supply may contain fluoride and heavy metals (e.g copper & lead). Particularly when our water passes through rusty old pipes. Rippl Pure offers ultra-filtered, clean water to protect your health and ensure safe hydration.
Contaminated water can introduce harmful bacteria, heavy metals, and chemicals into your body, potentially causing digestive issues, toxins to build up, and long-term damage to organs like your liver and kidneys. Rippl Pure eliminates these risks by providing ultra-filtered water you can trust.
Reverse osmosis water is free from impurities like heavy metals, chlorine, and other contaminants that can tax your body. By providing pure hydration, it supports better nutrient absorption, aids in detoxification, and helps maintain energy levels, keeping you focused and performing at your best.
Anyone seeking cleaner, healthier hydration benefits from Rippl Pure, but it’s especially ideal for health-conscious individuals, busy professionals, and families. Those who are looking to reduce plastic waste while supporting their overall well-being.
HOW DOES RIPPL PURE WORK?
Rippl Pure uses advanced reverse osmosis (RO) filtration, a process far superior to Brita and other standard filters. While Brita may remove some impurities like chlorine and sediment, our RO system goes further, eliminating up to 99.9% of all contaminants, including heavy metals, pesticides, microplastics, and dissolved chemicals that standard filters can’t touch.
Our filtration process creates water so pure it’s comparable to laboratory-grade standards. Rippl Pure delivers unparalleled hydration, unmatched by any home filter system on the market.
Rippl Pure ensures minimal waiting with its built-in 0.5L semiconductor refrigeration for quick cooling and 1-second thermal heating integration for hot water. Whether you want it iced or hot, the process is almost instant. Rippl Pure can filter and process up to 800ml of water continuously before needing just a second to reset and keep going—delivering pure, high-quality water on demand.
Yes, Rippl Pure has filters that are built to last.
- Filter 1: The PAC filter element lasts 6-12 months before needing replacement.
- Filter 2: The reverse osmosis and post-carbon composite filter lasts 12-24 months.
Rippl Pure machines feature light-up indicators that show the percentage of life remaining in each filter, so you’ll always know when it’s time for a change.
Yes! Rippl Pure comes with one of each filter:
- Filter 1: The PAC Filter lasts for 6-12 months of clean water.
- Filter 2: The Reverse Osmosis & post-carbon composite filter lasts 12-24 months.
Make sure to sign up for our filter subscription, so we can handle the replacement planning for you and keep your Rippl Pure machine running smoothly at all times.
We’ve conducted third-party tests with some of the most reputable certification bodies in Australia to confirm that Rippl Pure removes contaminants at up to 99% for the lifespan of the filters.
Rippl Pure’s reverse osmosis filtration system goes beyond the AS/NZS 4348 standard, which sets the minimum requirements for water filtration systems in Australia and New Zealand. Rippl Pure's high level of filtration is crucial for providing cleaner, safer, and healthier water, ensuring optimal hydration and peace of mind.
IS IT EASY TO INSTALL RIPPL PURE?
Easy self-installation process that takes under 5 minutes.
Step 1: Rinse the filter before first use to ensure excellent water quality and taste. Simply fill the water tank and activate rinse mode by pressing & holding the rinse button for 3 seconds on the front of Rippl Pure.
Step 2: Drain the machine of rinsed water by removing the drain plug at the rear of Rippl Pure.
Step 3: Once these simple steps are completed, Rippl Pure is ready to use.
We guarantee you’ll love the purity and taste of water from Rippl Pure. If you’re not fully satisfied within 30 days, we’ll refund your money.
Rippl Pure is designed for easy self installation and the tank can be refilled simply by using tap water.
Rippl Pure has dimensions of 406 x 225 x 376mm - It takes up less space than a microwave or an air fryer, making it compact and easy to fit into most kitchens or workspaces without taking up too much room.
WHAT ELSE?
Rippl Pure can produce both hot and cold filtered water. You will no longer need a kettle thanks to its built-in 1-second thermal heating integration. You can enjoy hot water instantly, perfect for tea coffee, or cooking.
Yes, Rippl Pure is designed with sustainability in mind. By using advanced reverse osmosis filtration, it reduces the need for single-use plastic bottles, helping to decrease plastic waste. For an even more eco-friendly experience, pair Rippl Pure with Rippl’s aluminium or glass refillable bottles, which are durable, reusable, and fully recyclable. Additionally, its long-lasting filters and energy-efficient design ensure minimal environmental impact, allowing you to enjoy pure, clean water while contributing to a healthier planet.
Yes. Rippl Pure is backed by a 30-day money back guarantee. If for any reason you are unsatisfied with the product within 30 days of purchasing, we will give you a full refund. To receive a full refund within this period, Rippl Pure must be returned in original condition with all equipment in the box.
Rippl Pure currently ships to Australia & New Zealand. We are working on more international options soon.
We expect pre-orders will be shipped from March 2025. Orders typically take 5-7 business days to arrive. We ship all orders from Melbourne, Australia.
1) Email us at hello@ripplwater.com.au with your order number and return details.
2) A $10 shipping fee applies for returns. We'll send a payment link for convenience.
3) Once the fee is paid, we'll send a return label. Ship the item back to us in its original condition.
4) Once your return arrives at our warehouse, we will immediately process your refund.
Rippl Pure comes with a 2-year warranty that covers all parts. This warranty ensures peace of mind, knowing that any issues with the product will be addressed promptly. If you experience any problems within the warranty period, we’re here to help and will provide the necessary support to keep your Rippl Pure in perfect working condition.
Rippl Pure uses space-grade reverse osmosis technology, removing up to 99% of contaminants like chlorine, heavy metals, and pesticides. Unlike basic filters or pitchers, which only remove a small portion of impurities, Rippl Pure offers superior filtration, fast water production, and instant access to both hot and cold purified water. Reverse osmosis wasn’t available in small, easy-to-use packages until Rippl Pure, as it typically requires larger, more complex systems. Rippl Pure makes this cutting-edge technology compact, efficient, and accessible for everyday use.
Yes, Rippl Pure greatly enhances the taste of your water. By removing up to 99% of contaminants like chlorine, heavy metals, and impurities, it delivers cleaner, fresher-tasting water. It turns drinking water from a necessity into an enjoyable experience you’ll crave, providing a smooth flavour.
Rippl Pure offers significant savings over time. Taking an average household of 4 people, here's how the costs compare over a 1-year period.
- Single Use Plastic Bottled Water:
Assuming each person consumes around 2 bottles per day, at an average cost of 50c per bottle, the total cost would be $1,460 per year. - Boxed Water:
A 5L boxed water typically costs around $6, and assuming a family of 4 goes through around 5 boxes per week or 260 boxes in 1 year, the total would be $1,560 annually. - Freestanding Water Cooler:
A freestanding water cooler costs around $160 per year to rent & a typical 15L bottle for delivery costs around $15. With a family of 4 using around 1 bottle every fortnight, that’s roughly $550 per year.
Rippl Pure pays for itself in the first year compared to the recurring costs of bottled water & boxed water & in under 2 years for freestanding coolers.
Unlike other water solutions, Rippl Pure doesn’t require ongoing deliveries, heavy lifting, or storage of large bottles.
No more waiting for deliveries or dealing with bulky options. With Rippl Pure, you have a convenient, cost-effective, healthy and eco-friendly solution at your fingertips.